These General Conditions shall expressly regulate the relationship between Bitsneakers and third parties, hereinafter User, who register as User and/or purchase products through the online shop of the official website www.bitsneakers.es, hereinafter the shop.
OBLIGATIONS OF THE USER
The User undertakes, in general, to use the shop, purchase products and use each of the services of the shop diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the shop by users or that could damage or cause damage to property and rights of Bitsneakers, its suppliers, User or in general any third party.
PRODUCTS AND PRICES
Bitsneakers reserves the right to decide at any time the products offered to the User through the Store. In particular, Bitsneakers may at any time add new products to those offered or included in the shop, it being understood that unless otherwise provided, such new products shall be governed by the provisions of these General Conditions. Likewise, Bitsneakers reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of products offered in the shop.
The products included in the shop shall correspond as closely as possible to the products actually offered, as far as the web display technology allows. The characteristics of the products and their prices appear in the shop.
PROCEDURE AND METHOD OF PAYMENT FOR THE PRODUCTS
Within a maximum period of twenty-four (24) hours, Bitsneakers will send an email to the User, confirming the purchase. Said email will assign a reference code of the purchase, and will detail the characteristics of the product, its price, shipping costs and the details of the different options to make the payment of the Products to Bitsneakers.
The User who purchases a product through the shop must make the payment using the payment systems specifically detailed in the shop. All credit and debit card transactions are charged at the time of purchase.
Bitsneakers will file the electronic documents in which the contract is formalised, sending a copy to the User once the purchase has been made. The contract shall be made in the Spanish language.
The order confirmation sent by Bitsneakers is not valid as an invoice, only as proof of purchase. Bitsneakers will send by email the corresponding invoice.
RIGHT OF WITHDRAWAL
The User has a right of withdrawal by which you may contact Bitsneakers via email at the following address; email@example.com and withdraw from the purchase within a period not exceeding seven (7) working days, counted from the receipt of the Product.
The product must be sent in perfect condition, and the direct cost of returning the product shall be borne by the User. Such return shall be made in accordance with the instructions that Bitsneakers indicates to the User in response to its notification of the exercise of the right of withdrawal. The User must return the product within a maximum period of seven (7) days after Bitsneakers indicates the method of return.
The withdrawal entails the refund of the amount paid. To do so, the customer must indicate on the return form the number and holder of the credit card, debit card or bank account to which Bitsneakers must make the payment. The deadline for such payment shall be that established by law.
The right of withdrawal may not be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.
CUSTOMER SERVICE (SAC)
For any incident, complaint or exercise of their rights, the User may send an e-mail to the following address: firstname.lastname@example.org.
HOME DELIVERY SERVICE
The territorial scope of sales through the shop is in the Iberian Peninsula, so the delivery service will only be for that territory and other international territories after study by Bitsneakers.
The Products purchased through the shop will be sent to the delivery address that the user indicates once the payment has been verified, being the maximum delivery time of thirty (30) days established by default in the Law.
The delivery service of Bitsneakers is carried out by the same supplier of the products in their country of origin, China, in collaboration with different logistics operators of recognised international prestige. Orders will not be delivered to PO Boxes, hotels or other non-permanent addresses.
The cost of shipping is not included in the price of the Products. At the time of purchase of the product, the user will be informed of the exact cost of shipping. Bitsneakers will not be responsible for any taxes or duties that may be levied in the country of destination.
In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as from the transactions made, will be included and retained in a file for processing, owned by Bitsneakers, until cancellation is requested. The treatment will be destined to the development and execution of the sale, the personalised attention of the products and services you acquire and the improvement of said attention, as well as the promotion of our own products and services and those of third party companies linked to Bitsneakers.
You are also informed that your data will be made available to the companies for the aforementioned purposes. These data will be treated with the utmost confidentiality, being the sole and exclusive recipient of the same, and not making transfers or communications to third parties outside those indicated by current regulations. The User expressly authorises the sending, including by electronic means, by Bitsneakers and the aforementioned entities, of commercial communications and promotional offers and contests.
The User may at any time exercise the rights of access, rectification, opposition or cancellation, by contacting Bitsneakers by e-mail to: email@example.com, attaching a copy of his/her N.I.F. or substitute identification document.
The answers marked with * in the registration form are mandatory. Failure to reply will prevent the purchase of the selected products.
APPLICABLE LAW AND JURISDICTION
These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfilment or termination of this contract shall be subject to the Jurisdiction and Jurisdiction of the Courts and Tribunals of the City of Barcelona, waiving any other jurisdiction that may correspond to the User, provided that the applicable legislation so permits.